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FAQs

What is a Notary Public?

A Notary Public is a public servant that is authorized by statute to take acknowledgement of the signature of a person who signs a document. The primary duty of a Notary Public is to show that a disinterested party (the Notary) has confirmed a signature on an important document. A Notary Public is an official witness to the signature of a document. 

What forms of ID are acceptable?

The document must be current & contain a photograph & description of the person named on it, be signed, & bear a serial number. If the document is expired, but has been issued within the past 5 years, we may also accept it. Here are the acceptable forms of ID:

1. Current driver's license or state issued I.D. card

2. Current U.S. passport

3. Current foreign passport stamped by the U.S. Immigration & Naturalization Service

4. Military I.D. issued by any branch of the U.S. armed forces

Why are Notaries & Notarizations important?

Notaries public are required by law to strictly meet all the standard procedures in performing any notarial act. This protects against identity fraud & bestows credibility to the document in question. It is very difficult to contest a document that carries the seal & signature of a Notary Public. Click here to check out our services. 

What are your hours?

We are open from 9:30a to 8:00p Monday through Saturday.

Sunday, we are open from 9:30a to 2:30p. 

We are open on all federal holidays except for Thanksgiving and Christmas (subject to change). Because your convenience is our priority, our working hours remain flexible to accommodate your schedule. Click here to set an appointment or contact us here for questions. 

What areas do you serve?

For mobile notary services, we primarily serve the counties of Davidson, Cheatham, Robertson, and Williamson. However, for a fee we are wiling to travel further outside of those counties. Our office is located in Nashville, TN (Davidson county), but we do not accept appointments at our location. Mobile only. With RON orders, we are qualified to serve any person residing in the state of TN.

Which forms of payment do you accept?

 

We accept multiple payment options, including Cash, Venmo, Cash App, and Card. For title companies and signing services, we accept checks addressed to Auddie Cousins (Contact us for the exact mailing address). For your convenience, we offer online payment options here, where you can book appointment times and pay via card.

  1. Venmo: @Auddie-Cousins (6280)

  2. Cash App: $AuddieC

How do you calculate your travel fee?

NNN is primarily a mobile service. If your location is within 10 miles of us, our base travel fee is $25. Every mile outside of that is a charge of $2/mile (ex. a location 11 miles away from us would be $27).

[Hospitals] For hospitals, there will be an additional $15 added to the travel fee due to the complex nature of navigating large hospital parking and buildings. Hospitals usually have many extra steps for us to reach you, requiring us to arrive much earlier.

[Real Estate Signings] As real estate signings (Refinances, Purchases, Seller Agreements, HELOCs) include travel under 25 miles in their full fee, the fee will only be increased if it is a long distance signing. Long distance is defined as over 25 miles from us. Due to high gas prices and the extra time required, there will be a flat fee of $45 added for any distance outside of 25 miles. 

Can you provide a witness for my signing?

 

Officially, NNN does not provide any witnesses, nor do we keep any on staff. However, your convenience, as always, is our priority and we have partnered with an independent contractor in order to better serve you. Because they are a contractor, we cannot guarantee their availability, but we are happy to ask on your behalf. In order to book them, you must pay a $35 retainer fee (minimum) to us.  Once booked, this fee is nonrefundable as they are paid for their time regardless of if the appointment is completed or if you happen to find a witness afterward. 

What is your late/cancellation/privacy policy?

Late Policy: We understand that traffic in Nashville can be ridiculous, so we do make an allowance of a 15 minute grace period. We will call 5-10 minutes after your appointment if you have not arrived. If we do not hear from you, we will assume you have No-Showed and the appointment will be cancelled. If you arrive 15+ minutes after your appointment, you will be charged an additional $25 late fee.

Cancellation Policy: We understand that things come up in day to day life. NNN asks that you let us know of your cancellation at least 24 hours before your appointment. If you book through our website or pre-paid via another avenue & cancel before 24 hours, we will happily issue a 100% refund. If you cancel within 24 hours, you will be charged a 30% late cancellation fee. This does not apply to reschedules. We are happy to accommodate a rescheduled appointment with no charge to you, even if relayed within 24 hours. 

Privacy Policy: You can find our entire Privacy Policy by clicking here.

What is your refund policy?

 

We are happy to refund you 100% as long as you have followed the Late & Cancellation Policies above. If you are not satisfied with your notarization or find an error, we are happy to refund you as well & fix our mistake free of charge, as long as you come to us to have it redone. The witness retainer fee, however, is non refundable as our independent witness is paid for their time immediately upon booking.

Regarding Online Notarizations (RON), you will be refunded your full notarization fee if the session cannot be completed for whatever reason. However, the processing, document prep, and online host fee of $35 will not be refunded

 

Furthermore, if you booked a mobile notary service and our notary has already driven out to you, your travel/hospital fee will not be refunded. Print/scan services will not be refunded if they have been completed. Please allow 3-6 business days for your refund & processing. 

What is RON?

RON stands for Remote Online Notary. A notary public who has been properly commissioned to conduct online notarizations may complete authorized notarial acts by means of an electronic interactive two-way audio and video communication that meets state requirements. An online notarization may not be performed by an individual who has not been commissioned as an online notary public by the Department of State.

You still must appear before the notary (via a screen) and your credentials must be verified via your ID. You must be a US citizen with a social security number. But, of course, you do not have to travel anywhere. This is great for people who may not be able to travel or are in an environment that cannot host the notary traveling to them. At NNN, our third party RON host site is encrypted and secure, ensuring all your information is protected.

Can I Request An RON if I Do Not Live In TN?

 

The beauty of RON is that you can be anywhere in America or even overseas and receive your notarization, as long as you are a US citizen with a social security number. If the notary is located in the state where they are commissioned, the notarization is valid. 

Click here to set up your very own Online Notary appointment and check out our blog for more detailed information regarding this process.

Forms of ID
Travel Fees
Late/Cancellation/Refund
RON FAQ
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